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Virtual L& L – Voice of the Customer: Your Digital Transformation Starts Here
April 19 @ 1:00 pm - 2:00 pm
**Join this Virtual Lunch & Learn with Jonathan Levitt from Cocoflo!**
What does digital transformation have to do with customer discovery? Digital transformation is the adoption of digital technology to digitize non-digital products, services or operations. The goal is to increase value through innovation, invention, and efficiency – for the customer! Without customers, there is no business.
The Voice of the Customer provides valuable insights that can serve as the foundation for a successful digital transformation strategy that is targeted at improving value for the customer. Join Jonathan Levitt from Cocoflo to learn these 3 key lessons:
* The importance of collecting and analyzing customer feedback to identify pain points for improvement
* How to incorporate these customer insights into the design of new digital solutions (the more you let the customer be involved, the more successful the solution will be)
* How creating a culture of customer-centricity makes your organization more agile, innovative, and future-proof — ultimately driving sustained business growth
**Register in advance for this meeting:**
[https://us06web.zoom.us/meeting/register/tZYqdOCopzMuGNXqUTH5u03g087hgI5jSGLv](https://us06web.zoom.us/meeting/register/tZYqdOCopzMuGNXqUTH5u03g087hgI5jSGLv)
**After registering, you will receive a confirmation email containing information about joining the meeting.**